Shipping Policy

SHIPPING FAQs

WHEN WILL MY ORDER BY DELIVERED?

Delivery times can vary based on a few factors. Your location and the nature of your order mean it could take anywhere from 3 to 15 business days from dispatch.

Expect your delivery to arrive between the hours of 9am and 5pm, from Monday to Friday, excluding Public Holidays. While our couriers can’t provide an exact delivery time, they’ll certainly give you a heads-up with an estimated time window via SMS or email as your delivery date draws closer.

Important to note: If your order includes any bulky or oversized items over 20kg, they will be delivered as ‘curbside delivery’ due to freight OH&S guidelines.

WILL I RECEIVE DELIVERY UPDATES?

Yes! We’ll email a dispatch notification to you as soon as your order is dispatched including tracking information.

WHAT IS CURB SIDE DELIVERY?

In line with freight company safety guidelines, standard deliveries for bulky and oversized items over 20kg are delivered curbside. This service is confined to the ground floor and excludes deliveries involving stairs, narrow passages, steep paths, or tricky access areas. What qualifies as an easy-to-access area is left to the courier driver’s discretion, and any assistance beyond curbside delivery is not guaranteed.

The courier will bring your items as close to your premises as a truck and pallet jack can practically reach. The goods will be unloaded onto the pavement outside your property. Responsibility for moving the goods inside rests with the buyer.

It is your responsibility to advise us:

  • You do not give authority to leave (ATL) and someone will be present to sign for the delivery.
  • There’s a preferred safe location for delivery if no one is home.
  • You require an alternate delivery service for items over 20kg.
  • The delivery address is a business property. We’ll need the business hours and business name in this case.

WILL ALL MY ITEMS BE DELIVERED TOGETHER?

In most cases, multiple items ordered will be delivered together. However, if items significantly differ in size and weight, they may be delivered by separate couriers, potentially arriving on different days.

HOW MUCH DOES SHIPPING COST?

Delivery charges depend on your location and the weight of the order. These costs will be calculated at checkout once you’ve added your products to the cart and entered your delivery details. All items incur delivery charges unless stated otherwise.

WHICH SHIPPING COMPANY DO YOU USE?

We use a wide range of shipping carriers to bring you the cheapest and best possible service. Our shipping volume means we have some of the best freight rates possible in Australia, which we pass to you!

Our couriers include:

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at orders@tradingtree.com.au with your name and order number, and we will look into it for you.

If you have any further questions, please don’t hesitate to contact us at orders@tradingtree.com.au

WHAT IF I MISS MY DELIVERY?

A signature may not always be needed for delivery. However, if you come across a card noting your package has been returned to the local depot, you can contact them to plan a collection or set up a re-delivery. 

Please note, the process might differ slightly depending on the freight company:

  1. Direct Freight: If delivery was unsuccessful, DFE will email us explaining why. We’ll then get in touch with you (if required) to confirm any information DFE needs to facilitate re-delivery. Unlike some companies, DFE does not usually leave a card indicating that delivery was attempted.
  2. Main Freight: If delivery couldn’t be completed, Main Freight will attempt to schedule a re-delivery with you and will email us to approve any related re-delivery charges. In this case, we may be in touch with you to process any re-delivery charges prior to the second delivery.

Our goal is to make the delivery process as seamless as possible for you. Don’t hesitate to get in touch if you have any questions or concerns.

CAN YOU DELIVER TO A PO BOX?

Due to the bulk and weight of most of our items, we’re unable to deliver to Australian Post Office Boxes, unfortunately.

WHAT ELSE SHOULD I KNOW?

Your items might come with extra protective packaging or be delivered on a pallet for easier transportation. Please note, you’re responsible for waste removal at the delivery location.